Haller Enterprises’ Home Comfort Club

The best benefit of our HCC plan is receiving regular maintenance for your home – this will save you money and headaches in the long-run! But the benefits do not end there. Anytime you need us you will get priority scheduling because you’re a member. Pricing for any repairs you might need will be reduced by 15%. That’s only the beginning. You’ll also get a rebate for a new HVAC system or generator installation, standard 1″ filter replacement, and guaranteed emergency service in under 24 hours. And if you enroll in the HCC+ plan, you’ll also get remote monitoring and alerts from ComfortAI.

The goal of our HCC plan is to bring you peace of mind around ALL the systems in your home, from heating & cooling, to plumbing, electrical and water quality. Two visits will be your seasonal HVAC maintenances (one focused on heating and one focused on cooling). Another will be for all your plumbing systems (think water heaters and water softeners), leaving the last visit for your electrical service. If you happen to have more than five pieces of HVAC equipment, we can create a custom plan to make sure we have your whole home truly covered!

A great benefit to having a maintenance plan as part of the Home Comfort Club is our HVAC or generator equipment replacement credit. This means that if you need to have your primary heating and cooling system or standby generator replaced, you’ll get a $500 credit for being a member. This can be especially valuable since an HVAC or generator replacement isn’t always planned – so we want to do what we can to support our members.

The Home Comfort Club membership (and all the benefits) is included with any standard equipment maintenance we do. Only customers who opt for a promotional “Heating or Cooling Check” service when available do not qualify for membership benefits. These discounted seasonal inspections do not include the full scope of the thorough checklist we perform during a standard equipment maintenance.

No, you can become a member today! Sign up online, give us a call, or you can join during any service visit when one of our technicians is in your home–no previous inspection required. If you join online or over the phone, our technician will take a quick inventory of your home’s systems during your first maintenance inspection. That way we can make sure we have the right parts and tools each visit, and send the best technician for your needs.

This is the most critical question – but oddly – a question that doesn’t get asked often enough. Today’s homes have more mechanical systems, and more advanced systems, than ever before. It’s just like other advanced mechanical systems – like cars or the human body – they need to get routine maintenance to continue operating in peak condition, and to prevent costly repairs. Many times our technicians get called to emergency repair situations that could have been easily prevented with regular maintenance.

There are two primary reasons to get maintenance on new equipment. First is the obvious: new equipment only stays “like new” and in good working order by being maintained properly and regularly. “An ounce of prevention is worth a pound of cure” – this is absolutely true when it comes to your home mechanical systems. And the second primary reason is that new equipment often is under warranty by the manufacturer – and nearly every manufacturer’s warranty requires regular maintenance as a stipulation. We have unfortunately encountered situations where a repair that should be covered under warranty isn’t – because the homeowner failed to get routine maintenance.

Most homes have heating and cooling equipment that should get regular, yearly maintenance. This would include air conditioners (central air systems), heat pumps, furnaces and boilers. But many people have water heaters, water treatment systems, add-on accessories for air quality, home generators – and a variety of other mechanical systems that should be serviced yearly. Generally speaking, if it runs regularly – it should be looked at regularly. Fortunately, we can provide maintenance for most of these HVAC, plumbing or electrical systems. For a full overview of everything we can service, visit our Services Page.

Most equipment should be serviced yearly – heat pumps being the largest exception in that they provide both heating and cooling and should therefore be serviced twice in a year. Air conditioners, furnaces, boilers, most water treatment systems, air quality equipment… all should be serviced once a year.

Yearly maintenance can occur at anytime during the “running season.” As long as it gets done – that’s what matters! So air conditioners should be serviced anytime during the spring or summer. Furnaces should be done during the fall or winter. Water treatment systems done anytime, etc. However, as the weather gets more extreme in the peak of summer or winter, we may have less scheduling availability as we are committed to providing speedy emergency service to those in urgent situations. We highly recommend scheduling as early as you can in each season for your HVAC systems, to get the most flexible scheduling options!

We will send you several reminders when it is approaching the time for your maintenance, although you are also welcome to contact us at anytime to schedule your appointment. If you have a strong preference in scheduling, or limited availability, then we especially encourage you to contact us well in advance to get your appointment on our schedule. In particular, the start of each heating or cooling season tends to fill up quickly, so the sooner we set the appointment, the better.

We make every effort to keep our schedule each day. Both our customer care staff and our field technicians understand that many people make special arrangements in preparation for their maintenance appointment – and we all work very hard to avoid last minute changes. Unfortunately, the nature of our business is at times unpredictable. During the extremely hot or cold days of the year we may have Home Comfort Club members in an emergency situation, and in order to provide for them we occasionally need to reschedule a maintenance appointment.

We have technicians available to perform maintenance Monday-Friday, 7:30am-5:00pm, and also on Saturdays from 7:30am-4:00pm.

Priority scheduling a great advantage of the Haller Home Comfort Club plan. If there is severe cold weather, a big heat wave, or heavy rains and flooding, typically lots of customers need service at the same time. We make sure to prioritize our members for earliest scheduling and emergency services over non-members.

Our most convenient and affordable payment option is EZPay. We break the year’s cost into 12 equal payments, to be charged directly to your credit card (or bank account). This enables you to break the payment into smaller portions, and also requires no action on your part beyond the initial enrollment. And because EZPay includes Auto-Renewal, you don’t need to worry about your HCC membership expiring and you losing any benefits – potentially at a time when you need them!

Our monthly EZPay charges occur mid-month, on or around the 15^th.

Auto-Renewal is an easy and simple way to renew and pay for your membership. Link your card or account for monthly reoccurring payments, and never worry about lapsing your coverage–your plan will automatically renew each year.

For those members who do not set up Auto-Renewal, we will send an email reminder notice about a month in advance of the expiration. This allows you time to review for the upcoming year and contact us to renew. Just remember to renew before it expires so you don’t lose any of the amazing additional benefits that come with membership!

There are a few options when our HCC members move to a new home: as long as the new house is within Haller’s service area, you can simply transfer from your old house to the new house. Any prepaid and unperformed maintenance can be transferred to your new residence. Or, you can request that we provide any remaining maintenance to the new homeowners at the old house. Either way, you should call our Customer Care Team to speak with a representative and ensure everything is changed correctly.

Well obviously, we do not recommend this. But of course, there are times that this becomes necessary. All you need to do is call our Customer Care Team and let us know. Note that the HCC is a 12-month agreement, with a monthly EZPay option. Any refunds or outstanding balances are based on your maintenance visits used, compared to your payments made, during the contract year. And if cancellation occurs during the first year of membership, then any benefits received for being a member could be retroactively withdrawn.