Haller Membership FAQs
Answers to some of the most frequently asked questions about our One Call Club.
Benefits & Features
What are the benefits of being a One Call Club member?
The best benefit of Haller’s Membership Program (also known as One Call Club) is receiving regular maintenance at your home – this will save you money and headaches in the long-run! But the benefits do not end there. Anytime you need us you will get priority scheduling because you’re a member. Repair rates are reduced by up to 15% for you as well. You’ll also get a $250 rebate for a new system installation, standard 1” HVAC filter inclusion, guaranteed emergency service within 24 hours, and much more!
What is the “replacement rebate”?
A great benefit to having a home maintenance plan as part of the One Call Club is our heating/cooling equipment replacement rebate. This means that if you need to have your primary heating or cooling equipment replaced, you’ll get a rebate for being a One Call Club member. This can be especially valuable since a furnace or air conditioner replacement isn’t always planned – and saving an extra $250 can be a big help.
What systems can I elect coverage for?
Heating & Cooling: Air Conditioning, Mini Split, Heat Pump, 4-Start Heat Pump, Geothermal Heat Pump, Gas Furnace, Gas Boiler, Oil Furnace (+ $6/month), Oil Boiler (+ $6/month), Dryer Vent Cleaning Plumbing: Basic Plumbing, 2UCH Filtration, Grinder Pump, Sewer Pump, Sump Pump, Well Pump, Tankless Water Heater, Electric/Gas/Oil Water Heater, Acid Neutralizer, Water Softener, Reverse Osmosis (+ $10/month) Electrical: Electrical Service, Generac Generator (+ $19/month), Kohler Generator (+ $19/month).
Do I only get reduced repair rates on the equipment you service?
The amazing thing about being a One Call Club member is that your reduced service rates on repairs applies to any service work you need at your home – not just work on the equipment we do maintenance on. So even if we just do maintenance on your air conditioner once a year, you’ll get discounted service rates on any work in any of trades: heating, cooling, plumbing, electrical, water conditioning, and drain cleaning.
Can I just get maintenance without being a One Call Club member?
One Call Club membership and all the benefits that come with it is included with any standard equipment maintenance we do. Only customers who use a promotional clean & check service do not qualify for One Call Club membership.
Preventative Maintenance
If my system is new and/or running well, why do I need preventative maintenance?
There are two primary reasons to get maintenance on new equipment. First is the obvious: new equipment only stays “like new” and in good working order by being maintained properly and regularly. “An ounce of prevention is worth a pound of cure” – this is absolutely true when it comes to your home mechanical systems. And the second primary reason is that new equipment often is under warranty by the manufacturer – and nearly every manufacturer’s warranty requires regular maintenance as a stipulation. Plus, Haller offers a 10-year parts and 5-year labor warranty on Haller installed equipment with the stipulation your equipment is maintained annually.
How often should I be getting maintenance on my system(s)?
Most equipment should be serviced yearly – heat pumps being the largest exception in that they provide both heating and cooling and should therefore be serviced twice in a year. Air conditioners, furnaces, boilers, most water treatment systems, air quality equipment… all should be serviced once a year.
When are you available to perform my preventative maintenance?
We have technicians available to perform maintenance Monday-Friday, 7:30am-5:00pm, and also on Saturdays from 7:30am-4:00pm.
Enrollments, Payments & Plan Changes
What is EZPay?
Our most convenient and affordable payment option is EZPay. We break the year’s cost into 12 equal payments, to be charged directly to your credit card (or bank account). This enables you to break the payment into smaller portions, and also requires no action on your part beyond the initial enrollment. And because EZPay includes Auto-Renewal, you don’t need to worry about your One Call Club membership expiring and you losing any benefits – potentially at a time when you need them!
What is Auto-Renewal?
Auto Renew is an easy and simple way to renew and pay for your membership. Link your card or account for monthly reoccurring payments. And never worry about lapsing your coverage, Auto Renew will automatically renew your membership when the time comes.
How do I add equipment to my Whole Home maintenance plan?
If you need to add any of your home mechanical systems or accessories to your current maintenance agreement, simply call our customer care team and ask to add the equipment. Many customers with heating/cooling maintenance also have accessories such as humidifiers, dehumidifier, indoor air quality accessories… or even water heaters and water treatment systems. Have all your needs handled with one phone call – that’s why it’s the One Call Club.
When do I get billed each month?
Our monthly EZPay charges occur mid-month, on or around the 15th.
How do I add equipment to my Single System maintenance plan?
The Single System plan is only valid for one (1) system. If you need maintenance for additional systems, our Whole Home plan has you covered!
How do I cancel my One Call Club membership?
Well obviously, we do not recommend this. But of course, there are times that this becomes necessary. All you need to do is contact us and let us know. You can call us or go to our website – just give your name and address and let us know how to change your One Call Club membership. Any refunds are based on your maintenance schedule, and maintenance that was paid for but not performed for the current contract year. And if cancellation occurs during the first year of membership, then any benefits received for being a member could be retroactively withdrawn.
“My home has 2 HVAC systems and I use Haller to maintain them. I have also used them for plumbing issues. They service my HVAC units for both Summer and Winter. I have never had a break down due to maintenance issues. They advise you a day before to remind you of your service time. You also get a call when your technician is en route to you. The technician advises you of any issues that need to be addressed and usually has the part available in his truck. They are always courteous and take note of any issues or concerns you might have. I highly recommend using Haller.”
— Al, York