Expert Tech Remote Assist

Save time and money with simple home solutions over the phone.

Now You Can Ask A Tech!

We’ve added another benefit to working with Haller. Now you can talk directly to a NATE certified technician who is ready and willing to help you solve simple problems over the phone. Whether it’s as easy as programming your thermostat and changing a filter or more complicated like error codes and no heat, our Expert Techs are working alongside the Customer Care Team to talk you through some basic home remedies.

How Does It Work?

From a phone call, to a video chat, it’s easy to connect with our Expert Tech’s.

Smart Phone

Call Us

Ask to speak to the Expert Tech, who will ask qualifying questions about your problem, and may suggest a video call for further diagnosis.

Video Message

Video Chat

If you are interested, you will be connected to a video chat with your Expert Tech through a link sent via text message or email.



Use this face to face conversation to point out your problem and work through the situation.

Easy to Use


Using special video chat software, your Expert Tech can point to and circle specific items for a smooth experience.

What If My Problem Can’t Be Solved Over The Phone?

No worries! If our Expert Tech determines you need a visit from a skilled technician to solve your problem, they will help you schedule a service call. The Expert Tech will also provide any pertinent information to the assigned technician so they will arrive at your home prepared to solve the problem that same day.

Ready To Talk To A Home Services Specialist?